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Charity FAQs

My charity wants to apply for places in the 2022 TCS London Marathon

How can I secure charity entries in the TCS London Marathon?
In January 2021, we launched our Charity Advertising Partner Programme for 2022 onwards, which has been brought in-house for the first time. We are now providing a new simpler, clearer, and better-value programme for charities. We will launch the Charity Ballot for the 2022 TCS London Marathon later this year.

Charity webinars

Am I able to watch a webinar that I missed?
Yes, you can watch our last webinar from Thursday 21 January now.

Key dates

How can I find out the key dates for the 2022 TCS London Marathon?
You can find all important dates for the 2022 event on our Key Dates page.

Entry console

When will I gain access to my online entry console?
We sent charities their consoles for 2021 Virgin Money London Marathon on Monday 1 February. Please check back later for information about consoles for the 2022 TCS London Marathon.

When does the 2021 entry system close? 
The entry system closed at 17:00 on Friday 20 August 2021.

Do you have a guide on how to use the entry console? 
Yes, our step-by-step guide is available now. The guide was also included in the email that gives you access to your entry console.

Can I swap participants after we have added them to the console?
Charities own their places and are free to make any changes to their allocated entries prior to the console deadline. Please do ensure you communicate any changes with the participants involved.

How do we update our charity’s contact details?
Please contact our Customer Services team with the relevant information and we will action this for you.

Event Day and Final Instructions

When will the Final Instructions be sent to participants? 
Final Instructions will be sent to participants by email in the build-up to Marathon Day, normally three weeks before. A copy of the Final Instructions will also be available on the TCS London Marathon website.

When will my participants receive their Event Packs?
All participants will need to attend the TCS London Marathon Running Show in order to collect their Event Packs.Further information will be available in the run-up toe the 2022 TCS London Marathon. 

How can I apply for a guide runner for one of my participants?
If your participants require a support or guide runner, please make sure your participant is registered on your entry system first. Once entered, either you or the participant will need to contact us with the following information: 

  • The participant’s full name and entry reference number
  • Outline of their medical/health condition
  • Reason that support is required
  • Are there any other reasonable adjustments that would need to be made for them to safely participate?
  • Written documentation from a medical professional to support the request

Please email with this information. We will then review your request.


When were invoices sent for the 2021 event? 
Invoices for the 2021 Virgin Money London Marathon were sent to all charities by December 2020. If you did not receive an invoice, please contact our Customer Services Team.

When will invoices be sent for the 2022 TCS London Marathon?
Invoices for Golden and Silver Bonds, Charity Ballot and Charity Partner Packages will be sent to charities no later than November 2021.

2021 virtual Virgin Money London Marathon

When were invoices sent for the virtual event?
Invoices for the virtual 2021 Virgin Money London Marathon were emailed to all charities by the end of February 2021. If this has not been received, please contact our Customer Services Team.

Support for your marketing

What support can you provide to help us recruit participants?
We are committed to doing everything we can to help charities recruit participants and maximise their fundraising. We will provide a Charity Toolkit with everything you need to get your supporters excited about signing up for the 2022 TCS London Marathon and should also help you answer any questions they may have about the event. The assets will be focused on encouraging as many people as possible to join your team and run with you in 2022.

How do we use the charity toolkit?
Before you download and use any of the assets in the toolkit, you will need to take a moment to read through our simple set of Charity Toolkit Guidelines that will be available to view with the toolkit. It will tell you how to put the assets into action and also contains important information about how to credit images.