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How can I see the live location of the participants I’m tracking?

Participants in the virtual Virgin Money London Marathon only are limited to inviting two supporters to view and follow their live location and on Event Day, which they must do before 23:59:59 BST on Saturday 2 October.

 

On Sunday 3 October, go to Settings in the App menu and click on ‘Login for virtual supporters’. Input your email into the field and press ‘Request for OTP’. You will receive an email with a one-time passcode (OTP) to verify you are an invited supporter. Check your junk email for otp@londonmarathonevents.co.uk 

  

Once verified, go to the participant profile in the Tracking section of the app and click on the map icon. As well as showing the Virgin Money London Marathon route, there will also be a Live Location section that appears.

 

The Live Location function is only available on Sunday 3 October between 00:00 and 23:59:59 BST.

 

If the participant you are following has a successful GPS connection and are still moving, their location will update every two minutes.

 

If you can only see the participant on the Virgin Money London Marathon route, you may not have permission to view their live location. 

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