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London Marathon Events head office

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Please our Hot Topics below that may answer any burning questions immediately.

Hot Topics

Virtual event

Result upload - If you encountered any issues with the official Virgin Money London Marathon App, powered by TCS, please go ahead and upload your time from an alternative device. This can be done via the email sent on Thursday 30 September.

Results are continually being added and will show within 24 hours of your time being submitted.

Finisher medals and T-shirts have all now been dispatched and if you have uploaded your result and have not received yours by Monday 18 October for UK residents, and Tuesday 9 November if you live outside the UK, please email

Mass event

Results – The results from the event on Sunday 3 October are here and if your result needs to be updated in any way, please complete the Results Correction form on this page.

If you would like to exchange your finisher T-shirt for another size, please return the original to the below address and include a note with your full name, bib number, postal address and new size and we will send you a replacement within two weeks.
Returns Department
London Marathon
Phase 1, Caverswell House
Little Oak Drive, Sherwood Park
NG15 0DJ

The deadline to withdraw for 2021 was 20:00 on Saturday 2 October. We will email everyone who withdrew by the end of October and this will include next steps if you are eligible to defer.

Please check out our FAQs for an instant answer to most of our other most common enquiries not covered by the above.

If you have read the above and still need our help, fill out the Contact Us form. Please note we may take up to five working days to respond.

Virgin Money Giving Mini London Marathon in schools

We’re inviting every school across the country to take part in the 2021 Virgin Money Giving Mini London Marathon in schools. This year, we are aiming to inspire 500,000 children to run, jog, walk, or wheel 2.6 miles between Monday 27 September and Friday 22 October.